In this article, we will go over the steps on how to cancel a case on the 3Shape Design Service Platform.
Follow the next Steps:
- Open Google Chrome and log into your 3Shape Design Service Account.
- Navigate to your 'Sent for Design' folder or use the search bar to type the Case ID or patient’s name.
3. Find your case and open it by clicking on the Case ID.
4. Once the case is open click on the “actions” button and hit on cancel case(s).
Important: For all the cases that have been designed and need to be canceled the status can be changed, however, you will still see the charge on your account as it was designed before the cancelation request.
If you are experiencing any quality issues with your case, please reach out to customer support so we can go over your feedback and concerns.
For cases that have any other status, and you need to cancel the order please contact Customer Support by phone, chat, or email us at email@example.com