When submitting implant cases to our portal, we always need to make sure we let the designers know the Implant kit that needs to be used, as Exocad does not allow to select it when creating the order itself, we need to provide a screenshot of the implant kit selected:
1. Once the order is created please click on "design":
2. After that please make sure to select the implant kit needed and take a screenshot of it like this:
3. After that please send the case as usual and add the screenshot you've taken to the attachments section of the case, If you do not know the steps please check these articles:
Click Here to see how to send an Exocad Order to the platform
Click here to see how to upload files into an existing case
Please also make sure to add to the instructions the name of the Implant kit selected and that you have uploaded a picture into the attachments section.
Please note this is to ensure the designers select the right implant kit as there are a lot of them in Exocad. So please be as precise as possible when typing the instructions and taking the screenshot.
If we do not have the implant library that you need for your case, the order will be placed on hold and you will be notified, if that happens please make sure to send us the ".dsfa" files for the library so we can import it in our own system and proceed with the case.
Please email Customer Support at designservices@3shape.com or Chat with us for any further questions!