1. Navigate to the correct folders where the DME is stored.
Implant library location → [Exocad folder] / DentalCADApp / DentalCADApp/library / implant
Model creator location → [Exocad folder] / DentalCADApp / library / model creator / implants
2. Select the folders of the Implant Kit that you would like to export. Create a copy and put them into a .zip folder.
Important - for 3Shape they will show as .dme files and for Exocad they will show as .sdfa files, but this will not make a difference, they will work as the same.
8. Once you have the files on a compressed .zip folder saved on your computer, please go to the Design Service Platform and click on "Location" then "Details".
9. Scroll down to the DME Files Section.
10. Click on "New DME File".
11. Drop the file here, or click/tap to select a file to upload.
12. Once uploaded click on the "Create" button.
13. The file will be sent and then we will get a notification so we can install the new DME on our servers.
Note: If the DME was uploaded for a specific case please let our Customer Support team know the Order ID so we can work with our design team on getting your case designed with the appropriate DME.
After that, you are more than welcome to release the hold for your case, or cases that have been put on hold because of missing DME. Here is the article reviewing the Hold Release process: https://support.fullcontour.com/hc/en-us/articles/360042693791-How-to-release-a-case-On-Hold-
Please email Customer Support at designservices@3shape.com or Chat with us for any further questions!