3Shape Dental System - 3Shape Design Service Button Update

On September 30th, 2024, the DSP integration button will no longer function for DS versions older than DS2021.2.2.

For customers using older versions, we recommend upgrading to version Dental System 2021.

Important: If You have a D series scanner, you won’t be able to upgrade beyond version 2021 of the Dental System. To upgrade to version 2022 or newer, you would need to upgrade your scanner first.

A new version of the the Design Service Button is now available, to ensure smooth operation and avoid any issues when sending cases, it's important to keep your integration updated.

The integration update will be available for version DS2021.2.2 and later.

Follow these steps to perform the update on your server.

1. Open the control panel on your server.

2. Navigate to the Download Center within the control panel interface.

3. Locate and click on the "Download Libraries" option.

4. Find and select the 3Shape Design Service Plugin from the list.

5. Choose the “Import Materials” option to proceed.

6. Save your changes and close the window. The Dental System should automatically restart.

How to use the 3Shape Design Service Button

1. Open Dental System
2. Select/ Highlight the order(s) you would like to send to 3Shape Design Services 
   
3. Click the 3Shape Design Service Button 
   
    
    
4. In the dialogue box that pops up, add your 3Shape username and Password (this is only done the first time you send an order) 
   
   
   Important: If you are on Dental System: DS21 and experiencing any login issues please follow the  steps listed on the following article 3Shape Dental System - 3Shape Design Service Button Login Issue 
    
5. Confirm that you want to send the order(s) 
   
   
   
6. The 3Shape Design Service Platform will launch in the browser where you can see your order(s) and modify as necessary (require design approval, etc) 
    
    
    
7. Click submit on the 3Shape Design Service Platform and you’re finished!

Note: The order(s) should join any other pending orders you have on the platform in the “sent for design” category.

Need Help? If you encounter any issues or would prefer assistance with these steps, please contact our support team at designservices@3shape.com. We can arrange a remote session via TeamViewer to guide you through the process.