You may notice that when sending crown or coping cases to automate, it is required for you to use a specific format file:
But what is a 3Shape or Exocad order?
What we define as an order is a form that will contain all the specifics regarding the design needed like type of restoration, shade, material, and other parameter settings. This is really important for Automate to know as it will be unable to process anything without the proper instructions and configurations.
Example of what a 3Shape order will look like:
*Note: Some scanners will allow you to generate a dental project file that will simulate this order, if your scanner is able to output that file you can also send the cases to automate using it. Please check with your scanner provider to see if this is a viable option for you.
If you are currently using this workflow you also have an option to manage your materials inside of automate:
Please note that Nightguards and models do not require this and they will be able to be designed just with the STL files alone:
If you have any additional questions, feel free to reach out to our Customer Support team.
You can email us at automate@3shape.com, call us at +1 602-688-4133, or use our Live Chat feature, available Monday - Friday, from 7:00 am to 3:30 pm (MST).
For International Support, please contact us at +44 159-572-8586, available Monday - Friday, from 9:00 am to 6:00 pm (CET).