If you review your case after it's been designed and there is something you would like adjusted, you can easily submit a case for a redesign!
Go to your 3Shape Design Service Account and Sign in!
Navigate to the "Cases" Page. Click into the case you are wanting to have redesigned by clicking the blue order ID.
Once you've clicked inside the case, find the "Actions" tab, and click on the "Redesign" option.
Please let us know what we could improve, select the main reason for the redesign, also you can scroll down to find the best option that fits with the modification needed.
After that, On the comment box for Additional Redesign Reason. Please note the reason for the redesign. i.e "change Occlusion to -.5mm OUT" then click "Send".
Your case is now back in the design queue, you can see this reflected on your "cases" page.
Once your case is done being redesigned, the case will go back into the "ready for download" or "needs approval" stage. You can review it from there!
Redesigns are free of charge!
For further questions or assistance please contact support by phone, chat, or email us at firstname.lastname@example.org