A known bug has been identified in older versions of Dental System (DS21) that affects the login process for users attempting to log in via the DSP button (version 2.0.3). When users manually type their password in the DSP login window, the system fails to authenticate, preventing access to the platform and hindering the ability to send orders.
Affected Versions:
- Dental System: DS21
- DSP Button: Version 2.0.3
Symptoms:
- Users are unable to log in when typing their password directly in the DSP login window.
- Login failure occurs only when using the DSP button in the DS21 version.
Workaround:
To successfully log in and send orders, users can follow one of these 3 methods:
- Closeout Dental Manager and restart the application.
-
Copy and Paste the Password
Typing will not be recognized. Instead of typing the password directly, users should copy the password from a secure source and paste it into the password field in the DSP login window. This method bypasses the login error.
- You can open up a Word document and type the user name and password credentials in there and copy and paste them in the coordinating area or
- Open up your settings in Google Chrome, click on autofill, click on password, click on the eye next to the website you would like to see the password from (design.3shape.com), and copy and paste the username email and password from there
3. Login via DS Control Panel:
-
- Navigate to the DS Control Panel.
- Access 3rd Party Applications.
- Log in directly from this menu. This will allow successful authentication and enable users to send orders.
- Save and close the control panel.
Additional Notes:
- This issue is only present in DS21 using the DSP button version 2.0.3. It does not affect newer versions of Dental System.
- If users continue to experience difficulties, they should reach out to customer support for further assistance.
Recommendations:
- Users are encouraged to update their Dental System to the latest version if possible to avoid this bug.
- For teams managing multiple users, it's advisable to inform them of this workaround to ensure smooth operations.
If you have any additional questions, feel free to reach out to our Customer Support team.
You can email us at designservices@3shape.com, call us at +1 602-688-4133, or use our Live Chat feature, available Monday - Friday, from 7:00 am to 3:30 pm (MST).
For International Support, please contact us at +44 159-572-8586, available Monday - Friday, from 9:00 am to 6:00 pm (CET).