Q - Why is my Nightguard rigid and not flat?
A - If a customer sends an order to Automate with a Crossbite, Automate will not be able to produce a flat plane nightguard. When the software opens the bite on cases with not ideal occlusion it can oftentimes throw off the plane of occlusion resulting in uneven flat plane surfaces.
Q - Why is there a hole in my Nightguard?
A - The missing scan data (aka holes in the scan) will cause the AI software to think it has excess data and not capture the full mouth. We suggest rescanning and capturing all data for this case to work properly.