Important: If you are adjusting the number of units, changing or adding the type of restoration on the order, please follow the steps in the following article instead.
In this article, we will go over how to upload new files to a case.
If you have a case in which you need to add new initial scans, please follow these steps.
- Place your files in a folder
2. Then right-click, send to, Compressed zipped folder
3. Find the case you need to upload files to and click on the order ID to open the case
4. Click on the Initial Scans folder so it is highlighted, then you will see the box to the right
“Drop additional attachment files here”
5. You can simply drag and drop your zip file you need to add to the case to the
highlighted area to upload the files.
6. Please wait on the screen while the files upload.
7. Once uploaded, you will see the file under the initial scans folder.
8. Please click on the Actions Tab, and then you can either Release the Hold or send the case for a redesign.
9. The text box will populate, please enter the information needed and any instructions necessary in the text box and click Send to send the case back to the design team to proceed with the case.
Notes for Splints/Nightguards :
Our standard procedure involves conducting redesigns based solely on the initial scans submitted by the customer. Utilizing different initial scans constitutes a new case rather than a redesign. Permitting multiple redesigns with varied scans would necessitate creating multiple designs, which exceeds the scope of a single design. For future cases requiring new initial scans, we kindly request that the customer initiate a new case submission. Thank you for your cooperation and understanding.
If you have any additional questions, please email Customer Support at designservices@3shape.com or Chat or call us for further assistance!