This article outlines the process for customers who wish to submit 3Shape orders using materials other than the official FCDC material. This option is available exclusively to customers placing 3Shape orders.
For all cases, we initially set them up with our internal default material and manufacturing process, resulting in STL files. We cannot process orders with materials other than FCDC on behalf of customers.
This process also applies to partial dentures, that fall under the standard denture offering.
Approval Process
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The customer initiates a 3Shape order, specifying their desired material and manufacturing process, and submits the case to DSP.
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Our design team receives the case for design and starts with testing.
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The material may either be approved or rejected.
Criteria for Approval
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Proper setup of the 3Shape order, including appropriate selections, object types, scans, materials, and manufacturing processes.
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Error-free design without any software-related issues during all design stages.
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Successful export of the try and final without any issues.
If Rejected:
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The design team notifies the support team, who will then communicate with the customer.
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The customer may need to cancel the case and resubmit an entirely new case with a different material for testing or with FCDC.
If Approved:
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The design team notifies the support team, who, in turn, informs the customer.
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The customer is added to our official list of approved customers for the specific material.
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The design proceeds as usual and is sent to the customer for review and approval.
Important: We do not alter orders. We strictly follow the customer's selections on the order, and the software will export accordingly.