This article covers installation and how to upload and download cases on the Design Services Platform via the 3Shape Dental System.
If the system is running a version older than DS2021.2.2, please follow the steps outlined in this article: https://support.fullcontour.com/hc/en-us/articles/17500781686939-How-to-send-a-Case-Manually-for-Design-using-3Shape-Dental-System
Installing the 3Shape Design Service Button:
1. Open the Control Panel on your server.
2. Go to the Download Center section.
3. Select the Download Libraries option.
4. Locate and choose the 3Shape Design Service Plugin from the list.
5. Click on Import.
6. Save the changes and close the window. Your Dental System will restart automatically
Using the 3Shape Design Service Button
Upload Orders:
1. Open Dental System.
2. Select/highlight the order(s) you want to send to 3Shape Design Services.
3. Click the Upload Orders Button.
4. In the dialog box, copy and paste the username and password from the website (required only for the first submission)
5. Confirm the order(s) you want to send.
6. The 3Shape Design Service Platform will open in your browser.
You can review, modify, and submit your order(s) as needed.
Once submitted, the order(s) will appear in the “Sent for Design” category on the platform.
Download Orders
Important: If an order was uploaded via drag-and-drop to the Design Services Platform, it cannot be downloaded using the Download Orders button and may need to be manually imported back into the Dental System:
Click the download button with no orders highlighted
1. Click on the Download Orders Button.
2. Is going to ask the platform for any cases that are ready for download by checking your location.
3. It will give you the list of cases under the "Ready for Download" Status on the design Service Platform.
4. You can click on the check box for the cases that you would like to download and then click on "Download Selected Orders".
It will start downloading them from the platform and importing them back into the Dental System.
5. You will see how the Internal Status changes to "Imported", you can close the window, and see how the order will update in the Dental System.
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Note: The case status on the Design Service Platform for the orders that were imported through the Download Orders Button will change from "Ready for Download" to "Complete".
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!