In this article, we will go over some important aspects of this offering.
3Shape Dental System: We support case design with 3Shape Dental System versions 2021 through 2025.
Order creation: You may submit your STL files in a .zip folder. We create the order for you using the 2024 Dental System version for an extra fee.
Turn-around time: 24 Business Hours. We do not offer rushes.
Current Teeth Libraries: Ivotion
Material selection in the 3Shape form:
Ivoclar Ivotion
Redesign Options
Redesigns allowed for free: 1
Redesigns allowed when the try-in fits well, but VDO is off: 1.
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Redesigns allowed when the bite does not fit well: 1
Note:
If the teeth library needs to be changed, a new case must be submitted.
If a second or any additional redesign is required, a new case must be submitted.
If you plan to send a completely new scan, it will need to be submitted as a new case.
Important!
If there is any mistake in the design or the instructions are not followed, the customer can submit the case for a redesign, and our design team will redesign the case without any extra charge. Click here to Know How to submit a case for redesign on the 3Shape Design Service Platform
Output:
- Output Files: One Milled Piece
- Output Format: CAM5 files for milling.
Type of Scans we received:
If you are sending Models:
Select Model as the object type in the 3Shape order form.
Scanned models must have closed bases.
A bite registration must be included.
Upper, lower, and Bite registration STL files are required and must be properly aligned with the correct VDO.
- Select Digital Impression as the object type in the 3Shape order form.
- Upper, lower, and Bite registration STL files are required and must be properly aligned with the correct VDO.
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For digital impressions, you can send the current patient's denture to be used as a reference. and must be aligned wth the VDO.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!