In this article, we will go over sending a Dentsply Denture Case to the 3Shape Design Service Platform for design.
Case Creation and Submission
The order is created using the 3Shape Dental System.
•We can design in Dental System Version: 2021 - 2025.
•Example of Order Set Up
Object type in 3Shape order form:
Steps for uploading your case to the Platform:
1. Once your order is set up and the case has been created, click the 'Upload to 3Shape Design Service' button.
2. The 3Shape Design Service Extension will redirect you to the Design Services portal, where you can log in. ( https://design.3shape.com/signin )
Provide the additional information needed on the 3Shape Design Service Portal:
•Name: Enter the name of the patient or pan/chart number in the name field.
•Turnaround time: It will be predefined to 24 hours.
•Additional Case Comments: You will need to fill in instructions that aren’t covered in the design guide selections.
•Require Design Approval: If you are using a third-party manufacturing option, please check this box if you want to review and approve the files before they are sent to the manufacturer.
Case Instructions:
•Design Type: Select "Denture Dentsply Sirona".
•Design Guide Codes: Since we have design centers across the globe, typed instructions don’t always translate to what you are looking for. Our goal is to give you back your orders correctly the first time, so we created what we call design guide codes.
•Destination: Select the manufacturing destination.
Send the case for Design:
Click on the blue paper airplane to submit case by case, or click on "Send All Cases" to send several cases for design at the same time.
Once all steps have been completed, you are ready to send. Just click on the blue paper airplane to submit case by case, or click on "Send All Cases" to send several cases for design at the same time.
Once the case design is complete, it will be returned to you for review, with all files available for you to download.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!