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Dentsply Sirona Denture Offering - Overview and Important Aspects

Jireh Carballo
  • Updated

In this article, we will go over some important aspects of this offering.

 

  • 3Shape Dental System: We support case design with 3Shape Dental System versions 2021 through 2025.

  • Turn-around time:  24 Business Hours. We do not offer rushes.

  • Current Teeth Libraries: 

  1. HC Genios
  2. HC Portrait
  3. Portrait
  4. Genios

Material selection in the 3Shape form:

  • Dentsply Sirona Library Teeth / DS Lucitone Digital Print 3D

Redesign Options

  • Redesigns allowed for free: 1

  • Redesigns allowed when the try-in fits well, but VDO is off: 1.

  • Redesigns allowed when the bite does not fit well: 1

     

  • Note:

  • If the teeth library needs to be changed, a new case must be submitted.

  • If a second or any additional redesign is required, a new case must be submitted. 

  • If you plan to send a completely new scan, it will need to be submitted as a new case.

Important!

If there is any mistake in the design or the instructions are not followed, the customer can submit the case for a redesign, and our design team will redesign the case without any extra charge. Click here to Know How to submit a case for redesign on the 3Shape Design Service Platform  

Output: 

  • Output Files: Try-in and Final.
  • Output Format: STLs (for printing) and CAM5 files for milling.

Type of Scans we received:  

If you are sending Models:

  • Select Model as the object type in the 3Shape order form.

  • Scanned models must have closed bases. 

  • A bite registration must be included. 

  • Upper, lower, and Bite registration STL files are required and must be properly aligned with the correct VDO.

Generated image.png

If you are sending a digital impression or intraoral scan:
  • Select Digital Impression as the object type in the 3Shape order form.
  • Upper, lower, and Bite registration STL files are required and must be properly aligned with the correct VDO. 
  • For digital impressions, you can send the current patient's denture to be used as a reference. and must be aligned wth the VDO.

    ChatGPT Image Aug 1, 2025, 03_13_37 PM.png

If you have any questions, our Customer Support team is here to help!

Email: designservices@3shape.com

Phone: +1 602-688-4133

Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)

International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)

We’re happy to assist you with any questions or concerns!

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