In this article, we will go over the steps on how to send a 3Shape Dental System case for Design.
Follow the steps below to submit the case manually. This applies to systems running a version older than DS2021.2.2
1. Right-click on the order you want to send for design, click “Advanced”, then click “Export”.
2. Select the export option: Complete 3Shape order as a File, then click “Ok”.
3. Browse for the folder where you want to save your file, click on it, and then click “OK.”
4. A confirmation message will pop up; click “OK” to continue:
Instructions for uploading your case to the platform:
1. Once this file is exported, open Google Chrome and log in to your 3Shape Design Service Account: https://design.3shape.com/signin
2. There are two ways to upload your case:
- You can drag and drop the .zip file into the platform.
- Or click on the “New Cases” button to browse for the folder:
Additional information needed:
1. Case Attributes:
- Name: Enter the name of the patient or pan/chart number in the name field.
- Turnaround time: It will be predefined depending on the Design Type selected. Access the following link to check the steps on how to check your Price List, which will contain pricing information and the different turnaround times available. 3Shape Design Service Platform - How to Check Your Price List
- Additional Case Comments: You will need to fill in instructions that aren’t covered in the design guide selections.
- Require Design Approval: If you are using a third-party manufacturing option, please check this box if you want to review and approve the files before they are sent to the manufacturer.
2. Case Instructions:
- Design Type: Select the Design Type needed.
- Arches/Teeth: This option will be displayed depending on the Design Type. Go to this option to select the tooth numbering or arch needed, and then click Apply.
- Design Guide Codes: Since we have design centers across the globe, typed instructions don’t always translate to what you are looking for. Our goal is to give you back your orders correctly the first time, so we created what we call design guide codes. Click Here to Know How to Add Design Guide Codes when Sending a Case
- Destination: Select the manufacturing destination that can be “In House” or a third-party manufacturer.
Send the case for Design:
Click on the blue paper airplane to submit case by case, or click on "Send All Cases" to send several cases for design at the same time.
Once the case is designed, you will get it back for review, and all the files will be available for you to download.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!