In this article, we will go over the steps on how to find a case on the 3Shape Design Service Platform.
Follow the next Steps:
1. Open your browser and log in to your 3Shape Design Service Account.
https://design.3shape.com/signin
2. Click on the "Cases" tab and then click on the folder that matches the status of the case that you are looking for.
3. Click on the "Case ID" to open the case.
Note: You can click on the arrows to expand further case details.
You can also take advantage of the different filtering options available on the platform.
1. Click on the "Cases" tab.
2. Click on the "All Cases" tab.
3. Click select statuses of the case or cases that you want to look for.
4. You can choose from "Today". "Yesterday" or "Last Week" to do a quick filter.
You can also select a range of dates and filter through those specific dates.
Important: All the cases are automatically moved to Complete status in 10 days from the statuses listed below:
Ready for Download
At Manufacturer
Shipped
After 7 days, all the cases under "Complete" status will get archived.
You can use the "Search" feature to look for old cases.
You can type the Case ID#, the file name, or the case name to look for cases when using this option.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!