In this article, we will go over how to upload additional files to a case.
If you need to upload additional files to an existing case, please follow these steps:
1. Place your files in a folder
2. Then right-click, Send to, Compressed zipped folder
3. Find the case you need to upload files to and click on the order ID to open the case
4. Click on the attachments folder so it is highlighted, then you will see the box to the right
“Drop additional attachment files here.”
5. You can drag and drop the zip file you need to add to the case to the
highlighted area to upload the files
6. Please wait on the screen while the files upload
7. Once uploaded, you will see the file under the attachment folder
8. Please click on the Actions Tab, then Release Hold
If you need to upload a new scan to an existing case, please follow these steps:
1. Click on the Initial Scans folder so it is highlighted, then you will see the box to the right. Drop additional attachment files here.
2. You can drag and drop the zip file you need to add to the case to the highlighted area to upload the files.
3. Please wait on the screen while the files upload.
4. Once uploaded, you will see the file under the initial scans folder.
5. Click on the Actions Tab, and then you can either release the Hold or send the case for a redesign.
6. The text box will populate. Please enter the information needed and any instructions necessary in the text box and click Send to send the case back to the design team to proceed with the case.
Important: Inform the Design Team that photos have been added to the attachments section so they can review the folder and follow the provided information accordingly.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!