How to upload additional files and new scans into an existing case – 3Shape Design Services

In this article, we will go over how to add new scans or/and upload additional files to a case.

Upload a new scan to an existing case:

1. Click on the Initial Scans folder so it is highlighted, then you will see the box to the right. Drop additional attachment files here.

2. You can drag and drop the zip file you need to add to the case to the highlighted area to upload the files.

3. Please wait on the screen while the files upload.

4. Once uploaded, you will see the file under the initial scans folder.

5. Click on the Actions Tab, and then you can either release the Hold or send the case for a redesign.

6. The text box will populate. Please enter the information needed and any instructions necessary in the text box and click Send to send the case back to the design team to proceed with the case.

Important: Inform the Design Team that photos have been added to the attachments section so they can review the folder and follow the provided information accordingly.

Upload additional files to an existing case:

By additional files, we are referring to patient photos, reference photos, or any other supporting materials that may help guide our designers during the design process. Please do not upload STL files in this section.

1. Place your files in a folder