3Shape Design Services aims to provide a transparent and efficient billing process for all customers. This policy explains the available payment methods and how banking fees are handled.
Accepted Payment Methods
The primary payment method for 3Shape Design Services is Credit Card payment.
Bank transfer payments may be accepted on a prepayment basis when payment by credit card is not possible.
Note: Post-payment terms (Net 30) may be offered to selected customers who have established a significant order volume and demonstrated a consistent history of timely payments through credit card transactions or prepaid bank transfers.
Banking Fees
Depending on the payment method, the following bank-related charges may apply:
Bank transfer fees charged by the sender's bank.
Correspondent or intermediary bank fees.
International wire transfer fees.
Foreign exchange and currency conversion fees.
Any other banking charges associated with processing the payment.
For international wire transfers, customers should be aware that 3Shape receives payments through a bank located in the United States. Consequently, international payments may involve one or more intermediary banks that may deduct additional fees during the transfer process.
Responsibility for Banking Fees
3Shape does not cover any bank-related commissions or processing fees associated with customer payments.
Customers are responsible for ensuring that the full invoice amount is received by 3Shape after deduction of all applicable banking charges and transfer fees.
Handling of Underpayments
If the amount received by 3Shape is lower than the invoiced amount due to bank fees or other transfer-related deductions, the Design Service Billing Team may choose one of the following approaches:
Option 1: Partial Invoice Settlement
The received amount will be applied to the invoice.
The invoice will remain partially unpaid for the outstanding balance.
Option 2: Additional Charge on Future Invoice
The invoice may be marked as paid in full.
An additional charge equal to the underpaid amount will be added to the customer's account.
This charge will automatically appear on the next invoice generated by the Design Service Platform.
In either case, the customer will be notified in writing via the email address registered as the billing contact on their Design Service account.
Recommendations
Before adding a credit card to the account or initiating a bank transfer, customers are encouraged to contact their bank to verify:
Applicable transfer fees;
Intermediary bank charges;
Currency conversion fees;
The expected net amount that will be received by the beneficiary.
This helps ensure that the full invoice amount reaches 3Shape and avoids payment discrepancies or additional charges.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!