When sending Model cases to automate, there is an option to select which kind of model is going to be designed: It could be Hollowed or Solid
Solid Models present no issues and they can be designed with any form of scan, nevertheless, there is currently a problem when selecting hollowed models using Quad Scans or any scans that are not full arch:
If non-full arch scans are used to request the model design, the only output file that can be generated will be a solid model, even if the hollowed model is selected, please keep this in mind when requesting model cases.
Please note that this is not intended and at some point, once the development team fixes the issue this article will be deleted.