In this article, we'll look at preventing your cases from being put on hold by having your DME files exported from 3Shape Dental System and sent to 3Shape Design Services.
You may occasionally see a case placed On Hold for implants, and one of the most common reasons is missing DME files. While we do our best to stay current with all DMEs, this can sometimes happen.
When a DME file is missing, our designers encounter an error in their design software. This is communicated to you in the ‘Details’ tab of your order with a specific hold reason.
In addition, a screenshot of the error will be included under the Quality Control images in the ‘Files’ tab.
The possible categories for missing DMEs are the following:
Articulator interfaces
Attachments
CAD Blocks
Connectors
Implant systems
Post and Core systems
Post and Core
Smile Libraries
If you do have a case put on hold, for this reason, the best thing to do would be to export a DME that contains these files and send them to us. To do that, please follow the steps below:
IMPORTANT:
If the DME was uploaded, please reach out to our Customer Support team by email, phone, or live chat. If you upload the DME without notifying us, we will not receive any automatic alerts.
Open up your 3Shape control panel
At the bottom left of the home page, you’ll select “Import/Export.”
Then select “Export materials.”
Then “Export materials” again
Check-mark the box for whatever category we are missing - (A)
Name the file appropriately (Lab name - DME) – (B)
Select “Export to file” – (C)
8. Once you have the .dme file saved on your computer, please go to the Design Service Platform and click on "Location", then "Details".
9. Scroll down to the CAD Files Section.
10. Click on "New CAD File".
11. Drop a DME file here, or click/tap to select a DME to upload.
12. Once uploaded, click on the "Create" button.
13. The file will be sent, and then we will get a notification so we can install the new DME on our servers.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!