Important: Retainers are available for submission but are not recommended until after the patient has completed their treatment plan and the doctor is satisfied with the results. During this period, the patient should continue wearing their final aligner tray until the retainer has been shipped and provided to the doctor.
For Retainers, we will always need the Upper and lower STL, along with the patient photos. All files will be placed in one folder, and then compressed into a zipped folder. You will manually drag and drop the zipped folder to the 3Shape Design Service Platform.
1. Place your files in a folder
2. Then right-click, and send to the compressed zipped folder
Instructions for uploading your case to the platform:
1. Once this file is exported, open Google Chrome and log into your 3Shape Design Service Account: https://design.3shape.com/signin
2. There are two ways to upload your case:
- You can drag and drop the .zip file into the platform.
- Or click on the “New Cases” button to Browse for the folder:
Case instructions:
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Indication - Choose from the following options:
- Retainer Model or Clear Retainer: These are the same and intended for customers using in-house destinations.
- Retainer Pro: For customers sending Clear Aligner Pro cases that require specific textures for models and trimming.
- Retainer Pro with Bracket Removal: To remove orthodontic brackets.
- Argen Retainers: For customers who send their cases to Argen for manufacturing.
Select the option you have available in your account and as soon as you select this indication, the Turnaround time will auto-select to 24 hours.
- Destination - In-House or Integrated Manufacturer
- Name - Patient first + last name
- Arches - Select one or both or add in the case instructions the information.
- Instructions - Any implants or crowns we need to know about.
- Design Guide Codes - Since we have design centers across the globe, typed instructions don’t always translate to what you are looking for. Our goal is to give you back your orders correctly the first time. Make sure to select the corresponding codes that will be applied to the case.
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Modifiers - Bracket removal required or model clean-up
- How to Add Design Guide Codes:
- https://support.fullcontour.com/hc/en-us/articles/30714162457243-Importance-of-Design-Guide-Codes-for-Retainer-Cases-in-the-Design-Service-Platform
Send the case for design:
Once all steps have been completed you are ready to send. Just click on the blue paper airplane to submit case by case or click on "Send All Cases" to send several cases for design at the same time.
Once the case is designed you will get it back for review and all the files will be available for you to download.
If you have any additional questions, feel free to reach out to our Customer Support team.
You can email us at designservices@3shape.com, call us at +1 602-688-4133, or use our Live Chat feature, available Monday - Friday, from 7:00 am to 3:30 pm (MST).
For International Support, please contact us at +44 159-572-8586, available Monday - Friday, from 9:00 am to 6:00 pm (CET).