In this article, we will go over sending a Clear Aligner case to us for design.
For your Clear Aligner Treatment Plan, we will always need:
Upper STL
Lower STL
Bite STL
Completed Prescription/RX
Patient photos.
Even if only one arch is being treated, all three scans must still be submitted.
Instructions for uploading your case to the platform:
Place all files into a single folder, compress the folder into a ZIP file, and then upload it to the 3Shape Design Service Platform.
Place your files in a folder
Then right-click, send to compressed zipped folder
If you do not have a generic RX, please contact customer service, and we would be more than happy to send you a clickable PDF RX that you may save.
Open Google Chrome and log in to your 3Shape Design Service Account:
https://design.3shape.com/signin
Drag and drop or browse the .zip file into the platform.
Case instructions:
Indication - You can select any of the following options
As soon as you select this indication, the Turnaround time will auto-select to 72 hours, and the required design approval box will automatically be checked.
Destination - In-House
File Name - Patient first + last name or Pan number (whatever you type here will be seen on the base of your models)
Arches - Select one or both.
Instructions - Any implants or crowns we need to know about.
Modifiers - Built-in RX (only needed if PDF RX is not already in a zipped folder)
Send the case for design:
Once all steps have been completed, you are ready to send. Just click on the blue paper airplane to submit case by case, or click on "Send All Cases" to send several cases for design at the same time.
Once the case is designed, you will get it back for review, and all the files will be available for you to download.
Click here to check the steps on how to review and approve a case
Click here to check the steps on how to send Doctor Link for case approval
Important: If you submit your order on a Friday, expect to get your case back by Tuesday or Wednesday. Depending on the time you submit your order determines when it begins processing. Our designers do not work weekends, and cases submitted late Friday do not begin processing until Monday.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!