Important: Retainers are available for submission, but are not recommended until after the patient has completed their treatment plan and the doctor is satisfied with the results. During this period, the patient should continue wearing their final aligner tray until the retainer has been shipped and provided to the doctor.
For Retainers, we will always need:
- Upper STL
- Lower STL
- Patient photos. Photos are not required, but are recommended.
1. Place your files in a folder
2. Then right-click, send to compressed zipped folder
3. Open Google Chrome and log in to your 3Shape Design Service Account:
https://design.3shape.com/signin
4. Drag and drop or browse the .zip file into the platform.
Case instructions:
- Indication - Retainer Model. As soon as you select this indication, the Turnaround time will auto-select to 24 hours.
- Destination - In-House or Integrated Manufacturer
- Name - Patient first + last name
- Arches - Select one or both, or add in the case instructions the information.
- Instructions - Any implants or crowns we need to know about.
-
Modifiers - Bracket removal required or model clean-up
Send the case for design:
Once all steps have been completed, you are ready to send. Just click on the blue paper airplane to submit case by case, or click on "Send All Cases" to send several cases for design at the same time.
Once the case is designed, you will get it back for review, and all the files will be available for you to download.
If you have any questions, our Customer Support team is here to help!
Email: designservices@3shape.com
Phone: +1 602-688-4133
Live Chat: Available Monday – Friday, 7:00 AM – 3:00 PM (MST)
International Support: +44 159-572-8586, Monday – Friday, 9:00 AM – 6:00 PM (CET)
We’re happy to assist you with any questions or concerns!